How to make a complaint, compliment or suggestion about your health care or treatment

You are entitled to comment on or complain about the services you received. If during your stay you or your family has any concerns, please direct them to the Nurse Unit Manager. The Hospital would also appreciate hearing from you if you have a suggestion for improvement or a compliment.  A feedback form is available from the receptionist. A reply paid envelope is also available, should you wish to wait until you are at home.

Complaints resolution body

The New South Wales Health Care Complaints Commission (HCCC) acts in the public interest by receiving, reviewing and investigating complaints about health care in New South Wales. If you have a concern or a complaint we suggest that in the first instance you discuss the problem with the Hospital, either in person or on the telephone. The HCCC provides direct assistance to people through a telephone inquiry service. Callers are advised about the options available to resolve their concerns and how to make a complaint to the HCCC. To contact a telephone inquiry officer please call (02) 9219 7444 or 1800 043 159.