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Patient Rights & Responsibilities

 
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At St Vincent’s Private Hospital we are committed to providing the highest possible standards of healthcare within the mission of the Sisters of Charity Health Service.

Patients have a right to expect a certain standard of healthcare, this incudes:

  • care that is respectful, which reflects consideration of your personal values and beliefs and which optimises your comfort and dignity,
  • a high standard of professional care from competent and appropriately qualified staff,
  • to be informed about facilities, services, costs, medications used, methods of treatment and referrals to other services,
  • involvement with the healthcare team in the planning and implementation of your care,
  • patients can legally discharge themselves at any time, even against the advice of their doctor or hospital staff. However, they must accept the associated risks and sign a form taking responsibility before leaving the Hospital,
  • confidentiality of communications and records pertaining to your health care.

Patient also have certain responsibilities, these include:

  • to provide accurate and complete information about your condition, past illness and medications as outlined in our health questionnaire,
  • to consider other patients in our care; in particular we ask for your cooperation with the control of noise, respect of property and the observation of the non-smoking policy within the buildings of St Vincent’s Private Hospital,
  • to treat all healthcare workers employed by St Vincent’s Private Hospital with respect and courtesy regardless of their cultural and ethnic background.


Advice on how to make a complaint, compliment or
suggestion about your healthcare or treatment

You are entitled to comment on or complain about the services you receive in a hospital. If during your stay you or your family has any concerns, please direct them to the staff caring for you or the Nurse Unit Manager.

The Hospital would also appreciate hearing from you if you have a suggestion for improvement or a compliment about the service.
If you would like to make a statement about the care you received, please use the consumer feedback form available in patient rooms or from the receptionist in any department of the Hospital. A reply-paid envelope is available should you wish to take the form home and complete it at a later date.

The New South Wales Health Care Complaints Commission (HCCC) acts in the public interest by receiving, reviewing and investigating complaints about health care in New South Wales.
If you have a concern or a complaint we suggest that, in the first instance, you discuss the problem with the health service provider, either in person or on the telephone. The HCCC provides direct assistance to people through a telephone inquiry service. Callers are advised about the options available to resolve their concerns and how to make a complaint to the HCCC. To contact an inquiry officer please call 02 9219 7444 or 1800 043 159.

Privacy and your health information

St Vincent’s Private Hospital is a values-based organisation and is committed to ensuring that it complies with the Health Records and Information Privacy Act 2002 (NSW) which protects the privacy of health information in New South Wales. We will also respect and uphold your rights to privacy protection under the National Privacy Principles contained in the Privacy Act 1988. 
 
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